Jira Service Management
ITSM software features that unlock high-velocity teams
Everything teams need to deliver value fast
Whether you’re just getting started, or looking to switch to a more fast, flexible ITSM solution, Jira Service Management comes with the features you need to unlock your teams.
Manage work across teams with one platform so your employees and customers quickly get the help they need.
Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.
Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.
Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.
Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.
Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.
Enable self-service, deflect more requests, and manage knowledge articles - all while fostering team collaboration.
Easily add smart forms to your customer service portals and requests
Build dynamic forms and checklists in Jira Service Management without code or custom fields.
Supercharge your service management with our robust API
Take advantage of Jira Service Management Connect and integrate with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk.
High-velocity service management
Build quality software with code review
Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions.
Make work visible
Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.
Connect Dev and Ops
Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.
Supercharge Jira Service Management with apps
Supercharge your JIRA Service Management with live chat for proactive customer support
Automatically assign issues based on multiple criteria: JIRA issues & JSM incidents to users in your project team