Freshdesk
Delight your customers with effortless customer service
Engage in more meaningful conversations every day, across every channel, with every customer.
Omni Channel Suite
Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.
Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
Delight customers effortlessly
Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
Make every agent a customer champion
Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
Skyrocket the speed of service
Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
Support Desk
Turn customer support into customer delight
Uncomplicate customer support with a consumer-grade solution that’s fast to launch and scale.
Everything you need to empower your teams with more meaningful conversations and deliver effortless customer support.
Faster service delight
Make it easy for agents to work collaboratively and provide speedy responses to customers. Prioritize, categorize, and assign tickets to the right agents and deliver customer delight.
Intelligent automations
Automate agent workflows and resolve routine questions with bots and AI. Say good-bye to mundane processes by learning from past tickets to proactively suggest new resolutions.
Intuitively collaborative
Fuel teamwork and collaboration to solve issues faster. Rapidly engage teammates for discussions right inside tickets that retain visibility and deliver consistent customer care.
Contact Center
Elevate care with fast and easy conversations
No missed calls, lower wait times, and always available support
Freshdesk Contact Center (formerly Freshcaller) is a minimum-fuss, maximum-delight voice platform that’s right-sized for your business.
Intuitive and scalable
From set up, to daily operations, and scaling up, achieve everything in a few intuitive clicks.
Conversations made easy
Delight your customers with fast answers by using advanced voice AI capabilities.
Effortless performance
Get a complete view of your contact center performance and optimize operations easily.
Customer Success
Ignite your customer’s journey to delight
Take a data-driven approach to proactively help customers achieve their goals, faster.
You can’t improve what you don’t measure. Freshdesk Customer Success provides full visibility into customer health metrics with proactive workflows for onboarding, renewals, and beyond. Alert customer support teams before it’s too late and protect your bottom line.
Increase up-sells and expansions
Automatically alert your team to opportunities and convert more trials, upsells, and cross-sells.
Reduce churn and improve renewal rates
Understand why customers churn with early warnings and manage renewals successfully—all in real-time.
Proactively monitor customer health
Use data to intervene and engage with the right customers at the right time to achieve business outcomes for your customer and your team.
Freshdesk - Best Customer Service Software
Freshdesk is a cloud-based customer service software that helps over 50,000 customers deliver stellar customer service.
Leading industry experts recommend Freshdesk
Start today, your customer’s journey to delight
Let us show you how Customer Success accelerates growth.
Amrut Software is Authorized Solution Partner for Freshworks
